Customer Service for Patient Engagement
Presented by Tonya Miller
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This course describes the healthcare customer in terms of their needs, wants, stereotypes, and emotions and connects healthcare processes to creating an environment for quality patient engagement.
Meet your instructor
Tonya Miller
Tonya Miller, a national speaker, author, and founder of TYM Coaching, is deeply committed to personal growth and developing strong leaders. With over 25 years of executive leadership skills and a Ph.D. in Leadership Studies, Tonya combines real-world experience with academic expertise. She tailors her coaching programs to…
Chapters & learning objectives
1. Customer Service for Patient Engagement
There are many different types of customers we encounter as healthcare professionals: patients, physician’s office members, vendors, and the community. We need to consider who our customers are before we dive into the components of customer service and understand the relationship between the customer's wants versus the customer’s needs.
